DISPATCH TIMELINE

Orders will be shipped out within 36 hours after placing an order, and in most cases within 24 hours/ same day.

SHIPPING CHARGES

For orders in Hyderabad or Bangalore, there are no shipping charges.

For all other locations in India, if the cart value, pre-shipping cost, is:

1. less than INR 500.00, an additional shipping cost of INR 50.00 per order will be charged at check-out.

2. greater than INR 500.00, we will ship out your order for FREE.

However, if you're a member of The 1249 Experience, you get a free delivery across India, irrespective of your order value.

SHIPPING TIMELINES AND REFUNDS

At MokkaFarms, we use a variety of third-party courier partners and, in some cities, our own delivery fleet. We expect that most orders across India are delivered within 0-5 working days, assuming that there are no unexpected delays due to weather, disturbances among other reasons.

If the order does not reach you within 10 working days (post-dispatch), we will send you a replacement or issue a full refund for the same, depending on your preference.

Please understand that as we have limited control over the shipments once it is shipped/ picked up by our courier partners, we’re unable to cancel or refund the order before the above mentioned timeline.

However, this does not apply to failed / delayed deliveries due to issues at the customer’s end (incorrect address, incorrect pin-code, no response on the contact number, incorrect contact number etc.).