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Frequently Asked Questions (FAQs)
Can I cancel anytime? If yes, what will the refund amount look like?
Yes, you can cancel your subscription anytime. The refund will be calculated based on the remaining undelivered shipments in your plan. Any shipments already delivered will be deducted at the regular product price.
If there’s a price increase on the website, will it affect me after I purchased the subscription?
No. Once you subscribe, your price is locked for the entire duration of the subscription plan.
If there’s a price drop on the website, will I get a refund?
No. Subscription pricing is locked at the time of purchase and remains fixed for the entire duration of your subscription plan.
I paid for a Product A, and want to change mid way into the subscription to Product B. Can I do that?
Yes, you can switch to another product within your subscription. If there is a price difference, you may need to pay the additional amount or receive an adjustment depending on the product selected.
How frequently can I ask you to ship the product(s) to me?
You can choose your preferred delivery frequency when subscribing. Currently, shipments can be scheduled every 15 days or every month, depending on your consumption needs.
If I paid for a Pack of 3, and want to extend to a Pack of 12, can I do that?
Absolutely. You can upgrade your plan anytime and pay the difference amount. The validity remains 1 year from the original date.
Is there any way where I can pay subscription for every order, vs upfront?
Not at the moment. All subscription plans are prepaid for a year to unlock maximum savings.
Can I pause my subscription if I’m traveling or need a break?
Yes, you can pause your deliveries anytime and resume when you're ready. Just reach out to us 3 days in advance.
Can I gift a subscription to someone else?
Absolutely! Our subscriptions make great gifts. Just enter the recipient’s address at checkout.
Will I be reminded before each delivery?
Yes, you’ll receive an email reminder 2 days before every shipment.
Can I customize each shipment differently?
Yes, you can customize your upcoming shipments by updating the product or quantity from your subscription dashboard before the next shipment is processed.
Do I need to create an account to subscribe?
Yes, a Mokkafarms account is required to manage, pause, or upgrade your subscription. It takes just 30 seconds to create.
Is there a loyalty program benefit for subscribers?
Yes. Subscribers often receive exclusive perks, early access to new products, and better pricing compared to one-time purchases.