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Frequently Asked Questions (FAQs)
Can I cancel anytime? If yes, what will the refund amount look like?
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If there’s a price increase on the website, will it affect me after I purchased the subscription?
No. Once you subscribe, your price is locked for the entire duration of the subscription plan.
If there’s a price drop on the website, will I get a refund?
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I paid for a Product A, and want to change mid way into the subscription to Product B. Can I do that?
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How frequently can I ask you to ship the product(s) to me?
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If I paid for a Pack of 3, and want to extend to a Pack of 12, can I do that?
Absolutely. You can upgrade your plan anytime and pay the difference amount. The validity remains 1 year from the original date.
Is there any way where I can pay subscription for every order, vs upfront?
Not at the moment. All subscription plans are prepaid for a year to unlock maximum savings.
Can I pause my subscription if I’m traveling or need a break?
Yes, you can pause your deliveries anytime and resume when you're ready. Just reach out to us 3 days in advance.
Can I gift a subscription to someone else?
Absolutely! Our subscriptions make great gifts. Just enter the recipient’s address at checkout.
Will I be reminded before each delivery?
Yes, you’ll receive an email reminder 2 days before every shipment.
Can I customize each shipment differently?
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Do I need to create an account to subscribe?
Yes, a Mokkafarms account is required to manage, pause, or upgrade your subscription. It takes just 30 seconds to create.
Is there a loyalty program benefit for subscribers?
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