DISPATCH TIMELINE

Orders will be shipped out within 36 hours after placing an order, and in most cases within 24 hours/ same day [Except Sundays/ Holidays, where our courier partners don't pick up].

We will NOT dispatch if an order contains ONLY Chicory. If the Chicory is part of a coffee order, then we will ship your order. Else, we will initiate the cancellation of Chicory-ONLY your order and refund your money.

 

CANCELLATION POLICY

If you want to cancel any order placed with us, simply write to us at hello@mokka.in to request cancellation within 6 hrs of placing the order.

We request you to cancel your order as early as possible, if you need to. Any order that has been processed and dispatched cannot be cancelled, and will be considered sold.

We will NOT dispatch if an order contains ONLY Chicory. If the Chicory is part of a coffee order, then we will ship your order. Else, we will initiate the cancellation of Chicory-ONLY your order and refund your money.

Refunds will be processed within 2-4 business days after cancellation request, if the payment has been made for the order.

 

SHIPPING CHARGES

For Standard Shipping or Surface Shipping, we will ship out your order for FREE anywhere across India.

If you want us to deliver faster, please use the Express Shipping option - where we'll send your shipment by Air.

 

SHIPPING TIMELINES AND REFUNDS

At MokkaFarms, we use a variety of third-party courier partners and, in some cities, our own delivery fleet. We expect that most orders across India are delivered within 0-5 working days, assuming that there are no unexpected delays due to weather, disturbances among other reasons.

If the order does not reach you within 10 working days (post-dispatch), we will send you a replacement or issue a full refund for the same, depending on your preference, after the original product is on the return journey back to us.

Please understand that as we have limited control over the shipments once it is shipped/ picked up by our courier partners, we’re unable to cancel or refund the order before the above mentioned timeline.

However, this does not apply to failed / delayed deliveries due to issues at the customer’s end (incorrect address, incorrect pin-code, no response on the contact number, incorrect contact number etc.).

If you have given an incorrect mobile number, and you want us to change to a new one, we will attempt changing the number to the best of our abilities. However, we give no guarantee that it'll be delivered. If it can't be delivered, then we retain the right to forfeit the amount you paid for the order.

 

MIS-SHIPMENT/ INCORRECT ORDERS DELIVERED:

In case of mis-shipment (or a different size than originally ordered) and a return request placed for the same, we expect that you have the original unboxing video with you for us to process your return. In the absence of the unboxing video, we will not be able to process your return  and/ or refund/ replacement request.